Deliveries within the Hong Kong / Macau will be completed by S.F. Express. Available shipping services will be noted in your shopping cart. Please allow the full processing time required to ship from the warehouse, plus 1-3 business days in transit for delivery. Please refer to S.F. Express website for more transit information. Please check and choose the below S.F. Express Station address to collect your ordered product.
We hope you are satisfied with FECA products. Details of our product specification, how/where to use, and FAQ can be found on our website. If for any reason you are not satisfied with the product purchased from our website / shop, we will gladly accept exchanges within 10 days of purchase. Please carefully follow the “how to exchange” instructions below to ensure a successful and timely return.
FECA products are available worldwide. If you have purchase FECA products from another country, please contact directly from where you’ve made your original purchase regarding their return policy.
We will only accept exchanges on products purchase by you directly from fecahk.com website or shop only.
Any question, please feel free to contact us. (852)-34806558
All Return or Exchange process should be confirmed by the phone of our customer service. We will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
All Exchange process will be finished at our Retail Shop by appointment. (Shop 216, 2/F, Tai Yau Plaza, Wan Chai, Hong Kong Tel: (852) 3480 6558)
Welcome to Fecahk.com Please take a few minutes to review these Terms and Conditions as they apply to your access and use of the Web. Your use of our Web application constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change FECA HK reserves the right to update or modify these Terms and Conditions at any time without prior notice and at our sole discretion. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
All of the "Content" (including images, illustrations, graphics, trademarks, logos, audio and video clips, page headers, text, button icons, downloads, site design, and software) we post on our Site is "as is" and "as available" basis, and it's intended for informational purposes only without warranties of any kind, either express or implied, including without limitation warranties of title, implied merchantability, and non-infringement. You acknowledge, by your use of this Web Site, that your use is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use, and that FECA USA shall not be liable for any damages of any kind related to your use of this Web. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
Limitation of Liability
We will not be liable for any loss or damage arising from any products purchased on this website, whether direct, indirect, special, incidental or consequential.
Shipping and Processing Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our shipping and processing fees.
Occasionally we will offer special promotions to our customers that we refer to as "special offer". This can include a gift with purchase, free shipping, or other promotional activity associated with a product purchase. These offers may be for a limited time only.
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. FECA HK reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Errors and Inaccuracies with Products
We strive to provide the most up-to-date and accurate information through our Site. However, occasionally there may be Content that contains inaccuracies, omissions, or typographical errors in product descriptions, promotional details, pricing, offers or availability. As such, we reserve the right to correct these types of errors without notice and to deny or cancel any order if such Content was inaccurate or omitted when the order was placed.
We also make every effort to display accurate photographs or illustrations of our products. Because of the wide variance of computer monitors and printers, we are unable to guarantee that the image you see will exactly match the product you receive. If you are not satisfied with the product you purchased, please return it in accordance with our Return Policy.
Contents are Protected
FECA HK reserves the complete title and all intellectual property rights in any "Content" (including but not limited to all text, images, illustrations, graphics, trademarks, video clips, sound clips, page headers, organization, arrangement, selection, coordination and technical coding) on the Site. No right, interest in, or title of any downloaded or printed materials are transferred to you without our explicit written authorization.
Use of our registered trademarks or service marks is prohibited unless expressly authorized in writing by the President of FECA HK.
The Content of our Site is copyrighted by FECA HK as a collective work under HK. and other applicable copyright laws. Use of any Content, other than what is explicitly allowed for herein, are prohibited unless expressly authorized in writing by the President of FECA HK.
Methods of Payment
We gladly accept the following forms of payment:
Credit cards as payment: American Express, VISA, and MasterCard. Please note additional credit card verification may be needed before we process your order.
We will not charge your account until we have shipped your order!
We will process a onetime price adjustment for online purchases, when the price of an item has been reduced within 7 days of the purchase date or shipping date, whichever is later. Price adjustments are refunded in the same tender as the original purchase. Price adjustments are not provided during storewide sales. Items not purchased at full price are ineligible for price adjustments.
FECA is an established international brand with stores all around the world. You can find FECA stores in these countries like USA, Australia, New Zealand, Singapore, Taiwan, Korea, China, Japan, Philippines, Indonesia, India, Vietnam, and now available to you in Hong Kong.
FECA products will stay on non-porous surfaces such as tile, glass, mirror, metal, stainless steel, laminates, enamel surfaces, finished marble, granite, plastic board, and etc. Because every manufacture is different, check with your manufacture regarding the surface material and always test before use.
This could be caused by several reasons. It could be the surface is not a complete non-porous surface. Also, please make sure to follow the installation instruction carefully to ensure air is removed completely and locked in for maximum suction power. If you have any question regarding installation, please check out our How to Use (link) page or contact our customer service team here (link) so we can better assist you. Why did my suction cup fall after the first 24 hour testing period? Always follow the installation instruction carefully to make sure air is removed completely and locked in for maximum suction power. If suction cup continues to fail, following is a list of possible reasons that air could get through:
The surface adhering to is not a completely non-porous surface. Even the smallest pore that is not visible to our naked eye could leak air over time through surface and slowly cause the suction power to fail. We recommend choosing the right surface for best usage of FECA products.
Shifting of suction cup. Avoid bumping or knocking on the product because it could cause shifting in suction cup for air to penetrate. We understand accidents do happen. Simply reapply the suction cup by following the installation instruction.
Please check out our How to Use (link) page on helpful instruction and tips or contact our customer service team here (link) so we can better assist you.
Every FECA product can hold different weight, ranges from 4 – 50 Kg based on its design. Please check each product’s specification on packaging or product page on our website for their maximum weight capacity.
If for any reason you are not satisfied with the product purchased from our website / shop, we will gladly accept returns of any unused item in original condition and packaging within 10 days of purchase. Any product that is damaged or returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product will not be accepted. Please follow carefully the “how to return exchange” instruction below to ensure a successful and timely return by appointment.
FECA products are available worldwide. If you have purchase FECA products from another country, please contact directly from where you’ve made your original purchase regarding their return policy. We will only accept returns and exchanges on products purchase by you directly from fecahk.com website / Shop only.
Please contact FECA HK customer service team (link here to contact page) to return & exchange a product or ask any question regarding our return policy.